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Khatwa

Support

How can we help?

Find a quick answer below or send us a message and we'll reply by email.

FAQ

Frequently asked questions

How does Khatwa count my steps?

With your permission, Khatwa reads your daily step count, and where available your active energy and walking distance, from Apple Health on iPhone or Health Connect on Android. Access is read-only, and only activity recorded after you turn on tracking counts towards your coins.

What are Khatwa coins?

Coins are what you earn for walking. The more steps you take, the more coins you collect. Streaks and boosters help you earn faster. Coins have no cash value and are used to redeem rewards inside the app.

How do I redeem a reward?

Pick a reward in the app, tap Redeem, and a voucher with a QR code is added to My vouchers. Show the code at the partner store's checkout and the staff will scan it.

How do I invite friends?

Invitations are sent from inside the app. Open your Profile, tap Invite friends and share your personal code or link. When a friend joins, you both receive bonus coins.

Is Khatwa free?

Yes. Khatwa is free to download and use.

How do I delete my account?

In the app, go to Profile → Delete Account. You can also use the delete account form on this website, which works even if you no longer have the app installed. Any unspent coins are forfeited when your account is deleted.

Contact

Send us a message

You can also email support@khatwalb.com.

Want to close your account? Request account deletion.