Your data, your choice
Delete your account
In the app, go to Profile → Delete Account. Or use this form to ask Khatwa to delete your account and the data linked to it, even if you no longer have the app installed.
What happens
- 1Submit the form with the email address you used to sign up.
- 2We email that address to confirm the request really came from you.
- 3Once confirmed, we delete your account and let you know when it's done.
What is deleted
- Your account profile.
- Your step history.
- Your wallet information and coin balance. Any unspent coins are forfeited.
- Your notification identifiers.
What may be kept
Redemption records may be kept only after they have been irreversibly anonymised, so they can no longer be linked to you. Vouchers you have already claimed stay subject to their own expiry and redemption conditions. Information held independently by Apple, Google or other service providers is not deleted automatically. See section 8 of our privacy policy.
Need help? Email support@khatwalb.com.